Shipping/Returns/Cancellations

Updated: June 29, 2021

SHIPPING and HANDLING

Customers are responsible for all shipping fees for purchases through ECMCables.com. The shipping cost, may be, in some instances, included as part of the item cost, and as such, may not be displayed as a separate cost or line item. Customers are responsible for entering correct shipping address information; any returns for incomplete addresses or incorrect addresses may be subject to additional shipping charges. We encourage customers to use addresses in which shipments can be received during business hours. If using a PO Box location, please also include an alternate physical address should the delivery service not be able to make PO Box deliveries. A signature may be required upon delivery. By using the purchase facility on this site ECMCables.com, you agree to be responsible for receipt of goods and to track your delivery in a reasonable manner, if and when tracking information is provided to you. Should your package be deemed as undeliverable by the delivery service, additional fees may be charged to make arrangement with you to attempt another delivery. Deliveries in the U.S. will be predominantly via U.S. Postal Service and may include tracking facilitation as determined by the U.S. Postal Service. Deliveries in Canada, will be predominantly via Canada Post, and will only include transaction confirmation for each shipment individually, due to the high cost of additional charges for Canada Post tracking facilitation. ECMCables.com does not ship outside of the U.S. and Canada, and we reserve the right to send Orders to any Package or Freight Forwarding Company, specifically any such company that has not been pre-approved by ECMCables.com. ECMCables.com regularly contracts with it's own approved carriers and may offer those services for shipments to destinations outside of the U.S. and Canada.

RETURNS

ECMCables.com only accepts returns for items that we shipped incorrectly (as wrong part shipped), or for Warranty related matters. You will need to ensure the product(s) are returned with any and all inclusions and accessories and in good physical condition (no scratches) such that the product is resale-ready. Prior to returning any product, you must first acquire an RMA number and instructions from ECMCables.com and inform us of the date upon which the item was shipped back to ECMCables.com, ECMCables.com will not accept any return without an RMA Number clearly marked on the outside of the package.

Defective Product: Should the product is received as defective, and or if the product fails to to work for term of the warranty, the customer, at his or her own expense will be required to contact a ECMCables.com Customer Service Representative to procure a RMA Number. ECMCables.com will only be responsible for shipping fees for product being sent to the customer. Customers will be responsible for any shipping costs in shipping the Retrun items to ECMCables.com. If any product is returned incomplete, ECMCables will either return the product back to the customer at the customer's expense, or the Customer will be required to pay a fee for those items which are deemed by ECMCables only, to be missing, included but damaged beyond repair, and or included but incorrect as per the invoice/RMA documents.

Warranty: ECMCables.com will provide a Thirty Day (30-Day) Limited warranty on the products, as explained clearly on the ECMCables.com website, relating to manufacturing defects, and or intended performance. This warranty does not apply to any defect or failure other than a manufacturing defect and or a manufacturing defect causing a failure of the intended performance.

ECMCables.com may change this Agreement from time to time. Any changes will be posted at the Terms of Service section of the ECMCables.com website, currently located at ECMCables.com. Notice will be considered received by you and any such changes will become binding and effective on the date the changes are posted to the ECMCables.com website. The Agreement as posted supersedes all previously agreed to, electronic and written terms of service.

CANCELLATIONS

Additionally, Customers will not be permitted to cancel their order at any time after notification of fulfilment has been provided via a) email to the customer, and or b) after such time that ECMCables.com provides the shipping/tracking information to/on PayPal, or at shop.ecmcables.com, regardless of whether the customer has access to said email account or has opted to deploy an alternate email account and has not provided notice of change to ECMCables.com, and or whether or not the Customer has access to the internet at any time after the notice has been provided. In instances where a Customer moves to cancel an Order which has be paid on PayPal or any other Electronic Payment Gateway or Service, prior to the fulfillment of such order for any reason, shall be subject to a USD$7.00 Network Fee and the Payment Gateway non-refundable transaction fees for both the Sale of Goods or Services transaction and for the Credit /Refund of the monies against the Sale of Goods or Services transaction; which could amount to USD$0.60 each per transaction, or more, as determined by the Payment Gateway at the time ECMCables.com received payment settlement.